Cloopen AI | Real-Time AI Copilot for Sales and Customer Service

Quality Management Agent Turn QM from a Resource Drain into Growth Fuel We transform Quality Management into coaching opportunities that build better agents and stronger customer relationships.

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Quality Management as a Performance Driver

100%

Quality inspection coverage

96%

Quality inspection accuracy rate

40% ↓

cost reduction

Next-Generation Intelligent QM Solutions

Effortlessly Create QM Metrics & Tasks

No complex coding required. Business users can directly utilize pre-built QM rules, and our QM Agent automatically understands and generates detection models for immediate use.

100% Coverage, No Blind Spots

Analyze every interaction, including voice, text, images, documents, and voiceprints. Full-process QM, from chats to contract review, marketing materials, and identity verification.

Know Needs, Detect Complex Semantics

Powered by large-model semantic QM, it grasps the meaning behind conversations and catches violations that traditional QM misses—up to 96% accuracy.

Cost-Efficient Hybrid Models

Large models tackle complex tasks, small models handle standardized checks—speech speed, sensitive words, etc.—achieving top performance while cutting QM costs by 40%.

Deep Insights, Drive
Better Performance

Generative QM dashboards track key metrics, reveal agent strengths and compliance gaps, and link actions to outcomes—showing exactly what to improve.

Boost Performance & CX QM That Drives Results

Compliance

100% coverage, no conversation missed—spot compliance risks and service gaps instantly.

Cost Control

Hybrid model collaboration cuts QM costs by 40% without sacrificing quality.

Efficiency

Compress a month of manual work into minutes—freeing experts to focus on coaching and process optimization.

Better CX

Turn Agent performance data into clear, actionable improvements.

Coustomer Stories

Leading Retail Group

After adopting Cloopen QM Agent, achieved 100% automated QM for customer service and marketing calls—reducing compliance risks and boosting customer satisfaction.

QM Accuracy Customer Satisfaction

96%

+32%

Daily QM for thousands of calls reduced to minutes

8 days → 3.25 hours

Ready to Elevate your business?

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