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Agent Copilot Real-Time AI Copilot for Sales and Customer Service
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Better Business Outcomes with Real-time Guidance

80%
First Contact Resolution (FCR)
20% ↑
Sales Success Rate
10% ↓
Customer Complaint Rate

 

Augment your Team with Cloopen AI

 

Pre-Call: Build Enterprise Knowledge Base

Built by analyzing millions of conversations and documents to capture top agent expertise, it unifies your knowledge sources and instantly delivers precise responses throughout every conversation.

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In-Call Real-Time Strategy and Precise Triggers

Real-time strategy guidance powered by past success and business goals—helping every Agent perform like a top expert.

Clear workflow navigation turns complex business logic into confident, seamless customer interactions.

In-Call Real-Time Quality Management

Monitor sentiment, sensitive words, and speech rate in real time, correct deviations instantly, prevent risks, and ensure all conversations meet compliance requirements.

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After-Call Smart Auto-Fill & AI Summary

Automatically capture customer information and populate forms.

Generate customizable conversation summaries in real time, minimizing average handling time (AHT).

Unlock Agent Potential Drive Business Growth 

 
 
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Boost
Efficiency &
Productivity
Reduce knowledge searches
by over 95% and manual
input by over 50%.
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Improve
Business
Outcomes
Real–time script guidance and
strategy, recommendations
make increase sales success.
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Optimize
Agent
Performance
Provide agents with real-time
AI assistance to perform like
experienced professionals.
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Enhance
Compliance
Correct deviations and
monitor risks in real time, with
sensitive word detection and
sentiment analysis to ensure
full compliance.

Coustomer Stories 

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The AI-Powered Retail Advantage

From manual lookups and tedious forms to real-time guidance and automated workflows with Agent Copilot.

First Call Resolution (FCR)
80%
Average Handling Time (AHT) for After-Sales Calls
12minutes→ 3minutes
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PRUDENTIAL

Ready to Elevate your business?

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