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Copilot & Agent      Smart AI for Sales and Customer Service
 
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Group 52
截屏2025-06-26 17.29.10

 

Augment your Team with CLOOPEN.AI 

+30%
Improve Conversion Efficiency
+8.5%
High-Value Customer Retention
Success Rate
-60%
Reduce Enterprise Costs

 

Smart AI for Sales and Customer Service

 

Knowledge Copilot
Document Scripts​
Removes AI trainer dependency. One-click bulk upload enables LLMs to auto-generate enterprise script libraries from documents, instantly deploying structured response assets.
Semantic Search​
Quickly locate knowledge from complex documents and instantly retrieve expert answers using natural language.
Knowledge Recommendation Copilot
In online customer service system, quickly find suitable answers for agents to improve service efficiency.
Knowledge Copilot-1
Virtual Agent
Measurable Workflows
Analyze customer interactions, measure self-service performance, and pinpoint cost-effective automation
Service Workflow Construction
Transform analytical insights into intelligent workflow automation by identifying genuine customer needs and enabling rapid deployment of tailored service processes
Semantic Recognition
LLM-powered semantic comprehension accurately identifies user intent, minimizing agent escalation rates.
Virtual Agent-1
Insight Agent
High-impact Dialogue Mining
Extract high-impact conversational best practices from historical conversation data based on conversation effectiveness to boost conversion rates.
High-frequency Question Mining
Rapidly surface prevalent customer pain points from massive conversation datasets. and enabling rapid deployment of tailored service processes
Dynamic Analytics Dashboards
Freely build dashboards with different styles and data combinations to efficiently gain insights into the real situation of conversations.
insight agent
Quality Management Agent
Semantic Quality Management of LLM
In customer service risk management, LLM to deepen contextual comprehension, identify concealed and complex compliance violations, and precisely pinpoint policy breaches.
Conversational Workflow Auditing
Enforce adherence to business protocols through automated workflow compliance checks, ensuring agent communication aligns with predefined SOPs to maintain service standardization.
Insight Analytics Dashboard
Clear quality control dashboards provide at-a-glance audit findings visualization with full-process traceability
Quality Management Agent
Agent Copilot
Real-time Quality Assurance
Discover winning behaviors，Provide real-time golden phrases and process navigation for agents throughout the entire conversation.
Real-time Quality Assurance
Assist agents in identifying high-risk clients throughout the conversation, conduct real-time early warning and intervention to help enterprises avoid related risks.
Agent copilot
Coach Agent
Training Dialogue Mining
LLM-powered extraction of scenario-specific coaching materials (dialogue strategies, scripts) from massive conversation corpora.
Question Bank Generation
Leverages LLM capabilities to intelligently generate exam questions from document materials, reducing question creation cost and complexity.
Personalized Coaching
Builds agent competency profiles by analyzing learning, practice, assessment, and communication data to deliver adaptive training scenarios
Coach Agent-1

Proven Success Stories 

31
Customer Service
By Virtual Agent, banking institutions achieve dual optimization of customer experience and operational cost efficiency.
85%
First Contact Resolution Rate (FCR)
35%
↓
Average customer service duration
5

Business Empowerment 

Increase revenue, Save money, and Improve the customer experience
 
 
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Improve Conversion Efficiency
 
High-quality mining of top-performing scripts, strategic guidance throughout communications

 

 

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Enhance Customer Experience
 
Quick improvement of employee skills, accelerated information understanding
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Reduce Enterprise Costs
 
Low-cost construction of enterprise knowledge system from scratch, replacing technical professionals
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Boost Operational Efficiency
 
Quick improvement of employee skills, accelerated information understanding
Ready to Elevate your business?
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