Terms of Use

Published on [July 24, 2025]

 

  • General Notice

 

This document states the terms and conditions governing your use of the websites (the “Sites”) and the relevant online services operated and provided by CLOOPEN Group Holing Limited and its affiliates and its affiliates (together “CLOOPEN” or “we”).

 

Please read them carefully. These terms and conditions may be updated and amended by us from time to time, so please visit this document periodically to review them.

 

  1. Acceptance of Terms of Use

 

When you click “agree” to these Terms of Use or start using our Sites and services in other ways, you are deemed to have read and accept to be bound by these Terms of Use. If you do not accept or cannot understand any of the terms or conditions listed herein, you should immediately stop submitting information to us or using our Site or services that we provide.

 

  1. Other documents

 

The Terms of Use, the supplementary terms and conditions, announcements, etc. that we have published or may publish in the future in relation to the services or the Sites you are using, governing your use of such services or our Sites.

 

Our Privacy Policy, available at https://www.cloopen.ai/privacy-policy will govern our collection and processing of your personal data.

 

  1. Consentof Users

 

When you fill out and submit the contacting form to us through the Sites to us, you shall be deemed to express interest in our services and to have accepted and agreed to be bound by these Terms of Service.

     

  1. Internet Access and Equipment

 

Our Sites and services are provided through the Internet, and you should provide yourself with Internet access services on your own or through a third party, and to equip yourself with computers, mobile phones, modems and other necessary equipment and devices, and bear the network costs and telephone costs required to access to the Internet.

 

  1. Your Conducts When Using Our Sites and Services

 

You understand and acknowledge that any content you may post or upload when using our Sites or services is of your sole and unique responsibility and that you are solely responsible for your conducts when using our Sites and services.

 

You acknowledge and agree that only you, and not us, are responsible for all contents that you may upload, post, display or otherwise make available via our Sites and services. CLOOPEN does not control the content posted via our Sites or services and, as such, may not guarantee the accuracy, integrity or quality of such content or that it does not violate any laws or rights of others. You further acknowledge and agree that You will not:

  • upload, reproduce, post, display, or otherwise make available any content that is offensive, inappropriate, unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable or contrary to all applicable laws and regulations;
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any content uploaded throughour services;
  • upload, reproduce, post, display, l or otherwise make available any content that (x) you do not have a right to make available under any law or under contractual or fiduciary relationships, (y) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or (z) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • to interfere with or disrupt our services or servers or networks connected to our Sites or services, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites and services;
  • modify, adapt or hack the Sites offering our services or modify another website so as to falsely imply that it is associated with CLOOPEN;
  • obtain or attempt to obtain any materials or information through any means not intentionally made available through our Sites or services;
  • create, send or submit unwanted email to any other usersor visitors of our Sites; and/or
  • violate in any manner any applicable laws.

 

You acknowledge, consent and agree that (i) we may remove any content that violate these Terms of Use and that (ii) we may access, preserve and disclose your contact information, if any, and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:

  • comply with legal obligations;
  • enforce these Terms of Use;
  • respond to claims that any content violates the rights of third parties; or
  • protect the rights, property or personal safety of any person.

 

You further acknowledge and agree that your violation of the above requirements may result in the suspension, restriction of your use of our Sites or services.

 

  1. Trademark Use Description

 

The Sites, the CLOOPEN logo, and all other CLOOPEN marks, product names, and service names (the “CLOOPEN Marks”) are trademarks of CLOOPEN Group Holding Limited. You may not display, use, or otherwise exploit any CLOOPEN Marks, nor represent to any third party that you have the right to do so, without our prior written consent.

 

  1. Intellectual Property

 

We grant you a limited license to access and use the features of our Sites only for the purpose of obtaining information about our services and products and communicating with us.

 

You acknowledge and agree that our Sites and services and any software used in connection with the Sites and services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. All materials and contents of our Sites and services, including without limitation, the portal design, software in object and source code (including applets), scripts, downloads, graphics, photos, interactive features and the like and their selection and arrangement, and the trademarks, trade names, trade dress, service marks and logos contained therein are owned by or licensed to CLOOPEN, and are subject to copyright and other intellectual property rights under all applicable laws.

 

All rights not expressly granted to you in these Terms of Use are reserved by us.

 

  1. SitesInterruption

 

You acknowledge and agree that, in view of the feature of the Internet, restrictions on Internet access and access due to network operators may cause the interruption of our Sites or services, and we are not responsible for such interruption.

 

You acknowledge and agree that we may update or maintain our Stes or services on a regular or irregular basis. We are not responsible for the temporary interruption of Sites or services within a limited period that caused by such updates/maintenance.

 

  1. Limited Warranty and Exclusion of Liabilities

 

The contents and features provided by our Sites are provided “as is” and on an “as available” basis and without warranty, representation, condition or other term of any kind, either express or implied as to the operation of our Sites.

 

You agree to bear the risk for the use of Internet access services and bear all consequences arising from your use of Internet services. We do not make any kind of express or implied guarantee for the Internet access services.

 

We do not guarantee that our Stes and services will be able to continue and fully meet your requirements, or that our Sites or services will not be interrupted due to the network or communication related reasons. No explicit or implied guarantees are made for the availability, security of our Sites or services.

 

You acknowledge and agree that it is impossible for any of our Sites or services to be developed without errors. We will provide you with our Sites or services on the basis of “as is” and “all errors included”.

 

If other clauses of these Terms of Use limit or exempt our liability, they shall prevail.

 

  1. Links to Third-party Websites

 

We have no control over any of the third-party websites to which our Sites have links, nor do we contribute in any manner to these third-party websites, and we assume no responsibility for the contents of any third-party websites to which our Sites may have links.


These links are provided solely as a convenience to you. If you use these links, you will leave our Sites. We exclude all liability arising therefrom and do not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained by using them. If you decide to access any third-party websites linked to our Sites, you do so entirely at your own risk.

 

  1. Changes of the Sites or Services

 

We reserve the right at any time to modify or discontinue, temporarily or permanently, the features of our Sites or service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of these features.

 

  1. Updates of the Terms of Use

 

We may modify or update these Terms of Use from time to time in accordance with changes in relevant laws and regulations, as well as the adjustments of our business plans and business strategies.

 

Once the updated or modified terms and conditions published on our Sites, they will take effect and replace the current version. You may check latest version of these Terms of Use at any time.

 

If you do not agree to the changes we made, you should immediately stop using our Sites or services. If you continue to use our Site or services after we published the updated or revised terms and conditions, it is deemed that you have accepted the changes we made.

 

  1. Electronic Communications

 

When you fill out the contact form and chat with us through the Sites, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or other means. You agree that, to the extent permitted by applicable law, all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

  1. Applicable Law and Jurisdiction

 

The Terms of Use shall in all respects be governed and construed in accordance with the laws of [Hong Kong] and any dispute arising out of or in connection with the use of our services or products shall be brought before the exclusive jurisdiction of the competent courts of [Hong Kong].