Good for individuals or small teams trying real-time transcription and basic QA tools, with limited daily use.
Great for teams needing meeting transcription and summaries, plus simple QA tools to improve efficiency
For teams requiring advanced transcription, translation, and call quality checks, with scalable QA management.
For organizations seeking customization, automation, smart recommendations, and dedicated support to growth.
| Type | Free Edition | Basic Edition |
Pro Edition |
Enterprise Edition |
|---|---|---|---|---|
| Scenarios | Contact the sales representative | |||
| Data source | File import | File import Genesys/zendesk |
File import Genesys/zendesk |
Expandable features:
Customized scenario data insights
Customized analysis dashboard
|
| Core functions | ||||
| Voice sessions insights | 180 mins per month English |
360 mins per month English |
14400 mins per month English, Japanese, Thai, Malay, Chinese |
|
| Online sessions insights | 100,000 characters per month | 500,000 characters per month | 2,000,000 characters per month | |
| Model-derived labels (Labels autonomously derived by the model based on business scenarios) |
× | 50 | 200 | |
| Custom tags (For session data matching based on customer-defined tags) |
15 | 50 | 200 | |
| Language | English | English | English, Japanese, Thai, Malay, Chinese | |
| Data processing | ||||
| Result export | × | PDF/Excel | PDF/Excel | |
| Data retention period | 30 days | duration of authorization | duration of authorization | |
| Brand display | LOGO + Watermark | No LOGO and Watermark | No LOGO and Watermark Customize brand logo |
|
| Value-added services | ||||
| After-sales service | Online Customer Service | Online customer service + work order + 24-hour response | Exclusive customer manager + 7×24h technical support | |
Our digital marketing agency offers services such as social media management, search engine optimization (SEO), pay-per-click advertising, content marketing, email marketing, and website design and development.
We offer SaaS for out-of-the-box use, as well as on-premises and private cloud deployment to meet different enterprise requirements for security, compliance, and operations.
With standard SaaS deployment, you can go live the same day. Leveraging your historical conversation data, you can typically see significant improvements in QA accuracy, customer demand insights, and conversion rates within one month.
We comply with international security standards such as ISO27701 and ISO27001, with full-link encryption and data masking. Whether SaaS or private deployment, data is strictly isolated and will never be used for training external models without your authorization.
Yes. We support seamless integration with mainstream customer service systems, CRMs, telephony platforms, and WeCom, via API/SDK or custom development, ensuring smooth adoption within your existing workflows.
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