Cloopen AI | Generative AI Platform For Call Center

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Insight Agent

High-impact Dialogue Mining

Extract high-impact conversational best practices from historical conversation data based on conversation effectiveness to boost conversion rates.

High-frequency Question Mining

Rapidly surface prevalent customer pain points from massive conversation datasets, enabling rapid deployment of tailored service processes.

Dynamic Analytics Dashboards

Freely build dashboards with different styles and data combinations to efficiently gain insights into actual conversation data.

Quality Management Agent

LLM-powered Semantic Quality Management

In customer service risk management, LLM to deepen contextual comprehension, identify concealed and complex compliance violations, and precisely pinpoint policy breaches.

Conversational Workflow Auditing

Enforce adherence to business protocols through automated workflow compliance checks, ensuring agent communication aligns with predefined SOPs to maintain service standardization.

Insight Analytics Dashboard

Clear quality control dashboards provide at-a-glance audit findings visualization with full-process traceability

Coach Agent

Training Dialogue Mining

LLM-powered extraction of scenario-specific coaching materials (dialogue strategies, scripts) from massive conversation corpora.

Question Bank Generation

Leverages LLM capabilities to intelligently generate exam questions from document materials, reducing question creation cost and complexity.

Personalized Coaching

Builds agent competency profiles by analyzing learning, practice, assessment, and communication data to deliver adaptive training scenarios

Agent Copilot

Real-Time Strategy

Discover winning behaviors, provide real-time golden phrases and process navigation for agents throughout the entire conversation.

Real-time Quality Assurance

Assist agents in identifying high-risk clients throughout the conversation, conduct real-time early warning and intervention to help enterprises avoid related risks.

Smart Auto-Fill & AI Summary

Automatically capture customer information and populate forms.
Generate customizable conversation summaries in real time, minimizing average handling time (AHT).

Knowledge Copilot

Document Scripts

Removes AI trainer dependency. One-click bulk upload enables LLMs to auto-generate enterprise script libraries from documents, instantly deploying structured response assets.

Semantic Search

Quickly locate knowledge from complex documents and instantly retrieve expert answers using natural language.

Knowledge Recommendation Copilot

In the online customer service system, quickly find suitable answers for agents to improve service efficiency.

Improve Conversion Efficiency

High-quality mining of top-performing scripts, strategic guidance throughout communications.

Enhance Customer Experience

Quick improvement of employee skills, accelerated information understanding

Reduce Enterprise Costs

Low-cost construction of an enterprise knowledge system from scratch, reducing dependence on technical professionals.

Boost Operational Efficiency

Quick improvement of employee skills, accelerated information understanding